Energy Services
Low-Income Households Energy Services
It is the mission of the Energy Services Department to be a resource for customers with limited
or no income to help reduce energy costs and assist with their immediate energy assistance
needs. CAPCIL, in partnership with energy vendors, will provide self-sufficiency education and
energy reducing tools to assist the customers in developing a plan to break free from the cycle
of poverty.
LIHEAP
(Includes Emergency Furnace & PIPP)
LIHEAP assists eligible households with their heating and cooling energy costs, budget billing options (PIPP), energy crisis assistance, and furnace repairs/replacements (Furnace Voucher
Program). CAPCIL administers this program in DeWitt, Logan, Mason, Menard, & Piatt Counties.
Ameren
The Energy Services Department is also supported through the generosity of Ameren Illinois grants. These privately funded assistance programs help CAPCIL customers manage energy costs and emergency energy-related crisis situations.
Low-Income Discount Rate
The Low-Income Discount Rates provide a monthly discount on natural gas bills for Ameren Illinois and Nicor Gas customers with qualifying incomes. The benefit you receive depends on your income level according to the Federal Poverty Guidelines. When you complete a LIHEAP application, CAPCIL will calculate your income level and determine your discount tier. You will receive a LIHEAP benefit like the previous year, but you will also receive a discount on your bill each month.
LIHEAP Easy Online Application
If you need to upload additional documentation or want to check the status of your application, you can do that directly at the link below. You will need your application ID #, the last 4 digits of the head of household’s social security number, and the head of household’s date of birth. After using this page, you must click on the box to submit an electronic signature
Step 1:
Check eligibility first by reviewing the income guidelines below.
Step 2:
Click LIHEAP application button to open fillable form. Enter info into all applicable fields.
Step 3:
PRINT or SAVE
the completed form so you can upload to send electronically or mail through USPS.
Step 4:
Click Universal Signature Page Button to open in new window.
Step 5:
PRINT and SIGN
the completed form so you can upload to send electronically or mail through USPS.
Step 6:
Collect all required documents that must accompany your application.
Final Step!
Choose a delivery method to return your completed application.
Mail/Fax to CAPCIL Corporate Office:
- Address: 1800 5th St Lincoln, IL 62656
- Fax # is 217-735-1753
Email:
LIVE CHAT Application:
- Send documents via our live chat application.
This website is supported by Grant Number 24-224011 & 25-224011 from the Office of Community Services/LIHEAP within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of the author(s) and do not necessarily reflect the views of the Administration for Children and Families and the Office of Community Services/LIHEAP.