CAPCIL corporate office: 217-732-2159
Piatt County CAP Office
1115 N State Street
Monticello, IL 61856
Frequently Asked Questions
Logan County Corporate Office
1800 5th Street
Lincoln, IL 62656
Appointment dates for your area:
DeWitt County CAP Office
45 Cedar Square
Clinton, IL 61727
Menard County CAP Office
216 E. Sangamon St.
Petersburg, IL 62675
The Low Income Home Energy Assistance Program (LIHEAP) helps keep families safe and healthy through initiatives that assist families with energy costs. CAPCIL facilitiates this Program for the following counties in our service area: Logan, Mason, DeWitt, Piatt, and Menard Counties. The Program is also support through the generosity of Ameren Illinois Grant. This federally funded assistance program helps CAPCIL customers in managing costs associated with:
LIHEAP can help you stay warm in the winter and cool in the summer through programs that reduce the risk of health and safety problems that arise from unsafe heating and cooling practices.
Monday October 2nd, 2017: Households with customers 60 years of age or older and households that have customers with disabilities.
Wednesday November 1st, 2017: Households that have a child under the age of 6 and households that are completely disconnected.
Friday December 1st, 2017: General public that are income eligible.
Customers can schedule an appointment by calling the Corporate Office at 217-732-2159, Monday-Friday from 8:00am to 2:30pm. Appointments can also be made by coming into the Corporate Office or by utilizing our Live Chat option on the agency's website.
At the time of appointment, the customer must provide the following required documentation in order to receive assistance: social security cards for everyone residing in the household, proof of income for everyone in the household for the last 30 days from the date of their appointment, and the most recent heat and electric bills. Benefits are paid directly to the energy vendors on behalf of the eligible households. Income guidelines for this program are as follows: a single-family household cannot gross more than $1,508, a two-person household can gross up to $2,030, a family of 3 can gross up to $2,553, and a family of 4 cannot gross more than $3,075
Will LIHEAP pay for my whole utility bill for the year?
Probably not. LIHEAP is not meant to pay for all of your energy costs for the year, the season, or even the month. In many places, you can get help only with your main heating source. For example, if you heat with gas, you might get help with your gas bill but not your electric bill. Or you might get help with one bill or the other. The highest benefits go to those households that have the highest home energy costs or needs, taking into account income and family size. The amount of help that you get will depend on where you live (each grantee's payment levels are different), your income, your energy costs or needs, your family size, and possibly other factors. Because of the way the LIHEAP funds are distributed, some states receive more LIHEAP funds than others, and are able to pay higher benefits. It is unlikely that you will receive enough to pay your entire heating or cooling bill for the year, because LIHEAP is not designed to do that.
How do I know if I’m qualified for LIHEAP?
You need to contact your local LIHEAP office to find out about the rules and requirements for receiving help from LIHEAP. A list of the offices in our service area are available below. Keep in mind that being qualified for LIHEAP does not guarantee that you will receive help. This depends on how much LIHEAP funds are available for the year. On average, about 20% of households that are qualified for LIHEAP receive benefits. When LIHEAP funds run out for the year, no more benefits can be given out until more funds are made available by Congress.
Who do I talk toif I have a complaint about my utility company?
Our office is not the right place to file a complaint against a utility company. We do not have any say over how utility companies do business. Get in touch with the Illinois Commerce Commission to find out how to file a complaint.
Energy Assistance Director
It is the mission of CAPCIL, in partnership with communities in our service area, to empower persons with low income and the aged by creating and implementing poverty-fighting initiatives for those in crisis and those that endeavor a life of lasting independence.
NOW ACCEPTING WEATHERIZATION APPLICATIONS for Wait List
Call 217-732-2159 for more information
It is the mission of the Energy Assistance Program to be a resource for customers with limited or no income to help meet their immediate energy assistance needs. CAPCIL, in partnership with the utility providers, will offer self-sufficiency education and tools to assist customers in developing a plan to break free from the cycle of poverty.
The Community Action Partnership of Central Illinois has a new service available to our clients. Please access the link above to be directed to our Client Kiosk. The Kiosk allows clients to register as a new client, sign in as a returning customer, upload documentation to required for services and determine program eligibility.
Mason County CAP Office
301 South Dale Drive
Havana, IL 62644